Refund policy
The final policy requires the seller’s and distributor’s agreed cancellation and refund conditions.
Seller details and event-specific conditions are awaiting confirmation. Obtain the final conditions from the seller before making a payment.
Requesting help
Provide your order reference, event name and the email used at checkout. Describe the reason for your request and retain proof of payment. Do not send bank passwords or full card details.
Event cancellation or changes
Cancellation, postponement, seat replacement and refund procedures must be confirmed for the relevant event before publication. This draft does not promise a particular deadline or permit unilateral seat changes.
Changing your plans
For dated concerts, the usual EU 14-day withdrawal right can be excluded. This does not remove other applicable consumer rights. Eligibility depends on the actual transaction and agreed conditions; the final policy must identify them.
Required before publication
Confirm the seller, support channel, refund eligibility, treatment of fees, refund method and processing times.