Contact
Help with tickets, payments and event enquiries.
Questions about an order
Include your order reference, event name and the email used at checkout. Describe the issue, such as payment confirmation, ticket delivery or an incorrect contact detail.
Tickets have not arrived
Check your spam folder and the status on your saved order page. Tickets are issued after confirmed payment. Keep your payment receipt if you need help matching a bank transfer.
Keep your information safe
Never send a card PIN, online banking password or one-time bank code. Do not share ticket QR codes publicly.
Event or partnership enquiries
Include the event or organisation name and how we can help. For event entry rules, also check the organiser’s published information.
Include your order reference for booking questions.